Shipping & Returns

Shipping & Delivery Policy

Delivery Time: Orders are processed within 2–3 business days. Delivery timelines vary based on location.
Delivery Responsibility: Once items are handed over to the logistics partner, we are not liable for delays caused by third parties.
Inspection on Delivery: Customers are required to inspect goods at delivery. Any damage must be reported immediately.
Large Items (e.g., Trucks, Solar Systems): Delivery involves special arrangements. Additional costs (logistics, insurance, permits) are borne by the buyer.

Eligibility: Returns are only accepted for items that are defective, damaged on arrival, or incorrect.
Exclusions: No returns for used, installed, or altered items (e.g., spare parts that have been fitted, lubricants that have been opened, solar panels already installed).
Timeframe: Customers must request a return within 7 days of delivery.
Condition: Items must be unused, in original packaging, with proof of purchase.
Refunds: Refunds will be processed only after inspection. Refunds may take 7–14 business days and will exclude original shipping fees.
Exchange: Where possible, defective items will be replaced rather than refunded.
Non-Returnable Items: Trucks sold are non-returnable after delivery and inspection at handover.